Dispatching & Delivery

We ship orders to customers in all countries of the European Union (EU). Every order is shipped with track & trace. As soon as we ship your package, you will automatically receive an email from us with your track & trace link. Through this link you can follow the progress of your shipment as it gets routed to your address.

In the table below, you can find the shipment fees per country, the transportation company and more information about our cutoff times and service levels for each country.
 

Our logistics service provider only works on working days (excluding Dutch vacation days). We do not ship orders during the weekend. All weekend orders are dispatched on Mondays.

Delivery

What are the delivery costs of my order?

See the page Shipping

When will my order be delivered?

If you have placed your order before 20:00 PM the package will be shipped out the same day. For holland most orders will be deliverd the next businessday. For orders shipped outside the Netherlands you can find all the shipping details Here on the shipping page Information about shipping time.

Did you choose to pay by bank transfer or direct debit, your order will be sent with TNT / DPD / GLS after the payment has been received. This usually takes 1 to 2 working days.

Who will be delivering my order?

All deliveries take place with PostNL or Bpost, depending on your choice. They deliver your order to your specified delivery address. See for more information the Schipping Page

What happens if I am not at home during the delivery?

If you are not home at the time of delivery PostNL / Bpost /GLS or will come again to see if you are home at a different time. If you are not at home the second time you will receive a message from the shipper in your mailbox with the details on where to pickup your package

Can I Track My Order?

Yes, after completing the order your track and trace code will be sent to you by email. With this code you can track te status and location of your order.

Returns

How do I request a return?

Send an email to our email address (see contact). We will try to respond within 24 hours (usually faster). Should this lead to a return of the product, we will provide you with a return address (of our logistics provider). We will then ask you to send the return to this address.

What are my rights regarding returns?

This shop operates under the General Conditions of the Foundation Webshop Certified. These conditions include a right of withdrawal of 14 days. This means that a consumer within 14 days of receipt of the order the product (or products) can return the product without any reason and we will then refund the original invoice amount (including the original postage).

The consumer has the duty to return the product (or products) in as pristine condition as possible and undamaged.

The shipping costs of returning the goods wil be paid by the consumer.

There are returns that have to do with mistakes on our part (for example, we sent a wrong product). Naturally, we will make other appropriate arrangements in these situations.

"We will reimburse the full original payment made by the consumer, including any delivery charges, without delay but within 14 days after the day on which the consumer reports the return. Unless we offer to pick up the product itself, we may postpone repayment until we have received the product or you can demonstrate to us that you have returned the product. We use the same payment method for repayment that the cunsumer has chosen to pay for the original order, unless the consumer agrees to a different method. The repayment is of course free of charge for the consumer. "

What does the return process look like?

You can use the form below to ask for a return. It is also possible to send us an email.

Return Form (18 Kb) .pdf Adobe Reader document

After requesting a return, you will receive the return address to which you can send the package. You will receive your money back (original order value plus the original transport fee) within 14 days after your return request.